Frequently asked questions
Everything you need to know about shopping with Fragrance Villa.
Orders and payment
How do I pay?
Checkout is handled securely by Paystack or OPay. You can pay by card (Visa, Mastercard, Verve), bank transfer or USSD. We never see or store your card details.
Do I need an account to order?
No. You can check out as a guest. Signing in lets you see all your orders in one place and save a wishlist.
Can I change my order after paying?
Message us as soon as possible. If your order has not left the Villa, we will happily change it.
Do you offer gift wrapping?
Every order is wrapped in our signature box. Add a gift note at checkout and we will hand write it onto a card.
Delivery
How long does delivery take?
Lagos orders usually arrive in 1 to 2 days and the rest of Nigeria in 3 to 5 days. Same-day delivery is available in Lagos for orders placed before 12pm.
Do you ship outside Nigeria?
Yes, we deliver worldwide using couriers licensed to carry fragrance. International fees are shown at checkout.
How can I track my order?
You will receive an email with tracking details once your order ships. You can also check its status any time on our Track order page.
Our fragrances
Are your perfumes original?
Yes. Every fragrance is 100% authentic, sourced from authorised distributors and trusted suppliers. We never sell testers as new or refilled bottles.
What is the difference between EDT, EDP and Parfum?
It is the strength of the fragrance oil. Eau de Toilette is lighter and fresher, Eau de Parfum lasts longer, and Parfum or Extrait is the richest and most long-lasting.
Not sure what to choose?
Our concierge can recommend a scent based on a mood, an occasion or a budget, for you or as a gift.
Returns
Can I return a perfume?
Unopened items in their original seal can be returned within 7 days. Damaged or incorrect orders are replaced or refunded in full.
Still have a question? Get in touch or ask our concierge.